Online shopping trend has revolutionized in-store experience into virtual experience. Lazada is the largest online retailer company that hits the highest selling on electronic product. Electronic product is categorized as shopping goods where consumer has high involvement in pre-purchasing stage. Therefore, website design that has the ability to surrogate the real world experience will have competitive advantage especially for online retailer. The objective of this research is to examine the effect of Virtual Experiential Marketing that consist of five dimension (Sense, Flow, Pleasure, Interaction, Community) towards purchase intention of electronic product on Lazada’s website. There are 96 respondents collected via questionnaire survey and analyzed using Partial Least Square (PLS). The result shows that designing website that leverage VEM is important to enhance vivid, involving, active, affective state that induce emotional attachment for purchase intention.
Keywords: Virtual experiential marketing, Purchase intention, Electronic products, e-commerce, Website